Refund policy

Return & Refund Policy

At Pretty Guava, we take pride in quality and hygiene. Due to the nature of our products, we do not accept returns or exchanges unless an item arrives damaged or you receive the wrong order.

Eligibility for Refunds

You have 30 days from the date your order is delivered to request a refund for:

• Items that arrive damaged
• Items that are defective
• Incorrect items received

To be eligible:

• The issue must be reported within 30 days of delivery
• The product must be unused
• Proof of purchase is required
• Clear photo evidence of the issue must be provided

To request a refund, please email:

prettyguavacs@gmail.com

Include your order number and a description of the issue. If approved, we will provide a return label and instructions on the next steps.

Sizing Disclaimer

We provide detailed sizing guides and offer sizing kits to ensure the best fit.

Because of this, we do not offer refunds or replacements for:

• Incorrect sizing due to customer measurement errors
• Change of mind
• Orders placed in the wrong size
• Sale items
• Gift cards

Please double-check your sizing before placing your order.

Refund Processing

If your refund is approved, it will be issued to your original payment method within 10 business days after approval. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at prettyguavacs@gmail.com.